Candy Yannella
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Had for years, worked okay. Recently got ripped off for the subscription. I was being billed for 15.99 a month, so they took 69.99, and are still trying to take from me an additional 15.99. Says in app that my subscription is expired. After taking 69.99 out of my account unauthorized, I don't see how it says it's expired. Tried reaching them, several attempts. No response.
26 people found this review helpful
Hi, if you are having issue with your subscriptions, please reach us by writing to appfeedback@ezviz.com. Our responding time is within 2 bussiness days. If you have contacted us before and the same issue remains unresolved, please kindly offer us the previous ticket number so that we can better assist you on this.
Sabreena N
Horrible customer service. Camera suddenly stopped rotating. Only suggestion they had was "did you try turning it off and on again?" Then proceeded to say because it's past 1 year, it is out of their customer service scope and therefore cannot provide any support to past customers and to buy a new camera when it's really their app that's the issue. They refuse to provide help or look into the actual issue.
22 people found this review helpful
Hi, sorry for the inconvenience caused. If you have contacted us before and the same issue remains unresolved, please kindly offer us the previous ticket number at appfeedback@ezviz.com so that we can better assist you on this.
Grigoriy Shmigol
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Software just got updated and needs to set up the device again. Every update setting gets wiped out. It's super frustrating because I do not carry the needed qr code with me and now have to look for it. Update: Even with a qr code, the app is still not working. It's requires the stream to be decrypted but would not send a code to do so. What a nightmare of an application. So buggy and the company just doesn't care.
48 people found this review helpful
EZVIZ Inc.
October 27, 2023
Hi, thanks for reporting this issue to us. We'll check it and improve our app.